Customer Care



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If you book and pay for a hotel room on and later find your reservation on another website at a lower rate, contact us immediately by email within 24hours after you have made your reservation and seeing the lower price. Please state “Best Price Guarantee” in the subject line of your email. For hotel bookings, our Hotel Best Price Guarantee applies up to 24 hours from the date you book your hotel. 


We will match the difference between our rate and the lower rate under the following terms and conditions:

1. You have contacted us immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.

2. The other deal is bookable online and is still available when we check.

3. The other deal is subject to the same booking conditions you have opted for with

This means:

- It is the same property

- It is the same room type.

- It is for the same check-in and check-out dates

- It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.) 

4. The conditions of your booking with us still allow penalty-free cancellations and modifications.


If we can not match the rate of the other deal because one of the above conditions is different, you still keep your existing reservation including the cancellation policy.